RETURNS
• Please check the state of your package in the presence of courier in case of any visible physical damages. In such case the package should not be received. If so, please call us emmediately on +381600703393 or send us an e-mail to reklamacije@ninia.rs with your data (name, telephone) and specification of the reason why have you refused to take the package. We will notify you about further actions as soon as possible.
• After the receipt and opening the package you found that the delivered goods does not fit to your order, please notify us, no later than 24 hours from the reception of shipment by Reclamation sheet (download) or call us to +381600703393, or send us an e-mail to reklamacije@ninia.rs with your data (name, telephone) and description of a problem you have. We will notify you about further action as soon as possible.
• If on the purchased product appear non-conformity which are to be under the provisions of the Consumer Protection Act, please proceed as defined in the Ordinance of complaint of consumers for goods purchased through the online store (download). The goods together with the required complaint form (download) should be sent to the address NINIA d.o.o. Beograd, Karpoševa 77, 11030 Belgrade.
The seller is obligated to deliver you the goods as it is shown on the site of on-line shop, without damages and defects, and by the price featured on the webshop, plus the costs of delivery. Also, the product must be in corresponding sizereported in measuring scale and sizewhich the buyer determines while purchasing.
According to the Consumer Protection Act (Official Gazette of RS, no. 62/2014) purchase through our sales website www.ninia.rs as a sale at a distance.
The customer can withdraw from the sale within 15 days.
It is possible to return only products that are unused and undamaged.
The buyer is obliged to return the product without delay and not later than 15 days from the day of sending a form for cancellation. After the expiry of 15 days from that date, the product can no longer be recovered.
If non-conormity of product occurs within six months from the receipt of the shipment, the consumer has the right to choose between fallowing demands : replacing the goods, corresponding price impairment or cancellation of the contract.
After the receipt of such product, we will determine whether the product is correct and undamaged. If there is neccessary, the validity will be determined through the Institute for Quality Control - CIS Institute, Belgrade.
The buyer is responsible for defects or damages of product resulting from improper handling of the product, ie. the customer is solely responsible for the reduced value of the product incurred as a result of handling goods in a way that is not appropriate.
If it is determined that a malfunction/demage has occurred as customer’s fault, it will be denied the price restore and the product will be returned to the customer on his/her accout..
In case of statutory deadline back of undamaged and unused product, price will be returned to the customer after the receipt of the product, and after determining that the product is undamaged and correct.
The seller may delay refund until it receives the goods back, or a proof that the customer sent the goods to the trader.
NINIA web shop is obliged to immediately return the amount to consumer paid while ordering, and no later than 15 days from receipt of the declaration of withdrawal.
The deadline for refunds and establishing the credibility of what the customer said while returning goods is 21 days from receipt of goods.
In case of return of goods and refund to the customer account, previously paid by payment card (merchant) is obliged to refund only through Raiffeisen Bank or via credit card associations Visa and MasterCard and the reversal / partial reversal of the original transaction, the bank will perform onlyby the request of the seller as refund to the account of the cardholder.
CLAIMS PROCEDURE
The notice of withdrawal from the purchase shall be submitted via:
E-mail reklamacije@ninia.rs
using the form for complaints (download)
or verbally by phone +381600703393
For further information, please contact us at reklamacije@ninia.rs
